A BSM approach can be used to understand the impact
of business needs on IT Services and
infrastructure, helping in the process of planning
to ensure the portfolio of Business Services and IT
Services aim to support these changing needs and
objectives. This approach also helps to understand
how technology, including incidents, changes and
new developments, impact the business and
customers. BSM can provide a dynamic method for
linking key service components and capabilities to
the goals of the business. It can help prioritize
the activity and response.